Terms and Conditions for Man With Van Tulsehill Services
These Terms and Conditions set out the basis on which Man With Van Tulsehill provides moving, transport, delivery, and related removal services to customers in the UK. By making a booking, you agree to these terms in full. They are designed to be clear, fair, and practical, and to describe the responsibilities of both the customer and the service provider. In these Terms, references to we, us, and our mean the provider of the man with van Tulsehill service, and references to you and your mean the customer, hirer, or authorised representative placing the booking.
These terms apply to all standard bookings unless otherwise agreed in writing. They cover the booking process, pricing, payment, cancellations, customer obligations, liability, waste handling, and the law that governs the agreement. Because every move is different, some matters may be confirmed separately before the job begins, including access arrangements, waiting time, number of trips, loading requirements, and any special handling needs. If there is any conflict between a written quotation and these Terms and Conditions, the written quotation will usually take priority for the specific booking, provided it is issued by us and accepted by you.
Our aim is to provide a reliable Man With Van Tulsehill service in a straightforward way. However, the service is only available on the understanding that customers give accurate information and cooperate with reasonable operational requests. This includes disclosing the size and nature of the items, the location of collection and delivery, any access limitations, and whether there are stairs, lifts, parking restrictions, or additional loading distances. Failure to provide correct information may affect the quotation, the timing of the job, or the charges applied.
Booking Process
Bookings may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit, booking fee, or written acceptance of the quotation. We may ask for photographs, inventory details, or additional information before confirming the reservation. The purpose of this is to make sure the correct vehicle, equipment, and staffing are assigned to your job. Any quotation provided before a full assessment is based on the information available at that time and may be revised if the actual circumstances differ from what was described.
It is your responsibility to check that all booking details are correct, including the date, time window, collection and delivery addresses, item list, and any special instructions. If you need to change the booking, you must notify us as soon as possible. We will try to accommodate changes where operationally practical, but changes are subject to availability and may affect the price. For example, if extra items are added, if access is more difficult than expected, or if the job takes longer than planned, additional charges may apply. The same applies to the man with a van Tulsehill service when unforeseen circumstances require extra time, manpower, or mileage.
We reserve the right to refuse, reschedule, or amend a booking if the requested service is unsuitable, unsafe, unlawful, or impossible to perform with reasonable care. Examples include blocked access, inadequate parking for loading, dangerous goods, prohibited waste, or items that exceed the weight or size stated at booking. If we need to alter the arrangement for safety or compliance reasons, we will explain the reason where possible. The customer remains responsible for ensuring that the job can be completed lawfully and safely at the agreed premises and within any building or site rules that apply.
Payments and Charges
Prices are normally based on one or more of the following: hourly rates, fixed quotes, mileage, number of staff, vehicle size, waiting time, access difficulty, and any specialist handling required. Unless otherwise stated, quotations exclude unforeseen extras such as congestion in access routes, long carries, additional stops, parking fines caused by customer instructions, or delays beyond our control. If a fixed price is agreed, it applies only to the service described in the quotation. Any changes may lead to a revised price. All prices are stated in pounds sterling and may be subject to VAT where applicable.
Payment terms will be confirmed during booking or before the job starts. We may require a deposit to secure the date and time, and the balance may be due on completion of the service unless agreed otherwise. We accept the payment methods notified at the time of booking. If payment is not made when due, we may charge interest and reasonable recovery costs in accordance with applicable law. In addition, we may suspend further work, withhold delivery where lawful, or decline future bookings until outstanding sums are settled. For any Man With Van Tulsehill job, the customer is responsible for ensuring that funds are available for the agreed charges.
Where a job overruns the estimated time, additional waiting or labour may be charged at the applicable rate. The same applies if the customer asks for extra stops, changes the delivery address, or increases the volume of goods after the booking has been accepted. Any parking, toll, permit, or congestion-related expense that arises because of the job or the customer’s instructions may also be added to the final invoice, provided it is reasonable and properly incurred.
Cancellations, Amendments, and No-Shows
You may cancel or amend a booking by giving notice in writing or by the method we specify at the time of booking. Cancellation charges may apply depending on how much notice is given and whether we have already committed vehicles, staff, or other resources to your job. If you cancel well in advance, a full refund of any deposit may be offered, less any non-recoverable administrative or processing costs where permitted. If you cancel at short notice, especially on the day of the service, a larger cancellation charge may apply to reflect lost time and reserved capacity.
If you are not present at the agreed time, fail to provide access, or cannot be reached after reasonable attempts, the job may be treated as a no-show. In such cases, we may charge for waiting time, travel time, and any costs already incurred. Where a return visit is required because the job could not be completed due to customer-side issues, a further charge may apply. This includes situations where the item list was incomplete, the property was locked, keys were unavailable, or the load was not ready. Reasonable flexibility may be offered, but it is not guaranteed.
We may also cancel or reschedule a booking if circumstances beyond our control make performance impossible or unsafe. These include severe weather, vehicle breakdown, accidents, illness, road closures, police restrictions, fire, flood, or other events that qualify as force majeure. In such cases, we will seek to rearrange the service or refund sums already paid for the unperformed portion, subject to any lawful deductions for work already completed. We are not liable for indirect losses resulting from a necessary cancellation or delay caused by these circumstances.
Customer Responsibilities
Customers must ensure that all goods presented for transport are legally owned by them or that they have authority to arrange their removal. Items should be properly packed and ready for safe handling unless we have specifically agreed to pack or dismantle them. Fragile objects, valuables, antiques, electronics, and sentimental items should be highlighted in advance so that reasonable precautions can be taken. Any item that requires special handling should be disclosed before booking, as this may affect the vehicle, equipment, staffing, or price.
You are responsible for securing access to collection and delivery points, including arranging keys, entry codes, parking permissions, lift bookings, or any building approval required for moving activities. If a third party, landlord, concierge, or managing agent imposes restrictions, you must tell us before the service begins. You must also ensure that the route to the property is reasonably clear and that hazardous conditions are not left unreported. If we have to stop work due to unsafe conditions, the job may be paused or terminated, and charges may still apply where work has already been carried out.
It is your duty to remove, isolate, or clearly identify any items that are not to be moved. We accept no responsibility for accidental removal of items that were not clearly separated from the agreed load. For a man with van Tulsehill booking, accuracy matters: vague instructions, hidden objects, or incomplete inventories may lead to delays, revised charges, or losses for which we cannot be held responsible where the issue arose from the customer’s failure to provide clear information.
Liability and Insurance
We will take reasonable care in carrying out the service and handling goods entrusted to us. However, our liability is limited to losses caused by our negligence, breach of contract, or wilful misconduct, subject to the limits set out below and any non-excludable rights you may have under UK law. We are not liable for pre-existing damage, inherent defects, wear and tear, hidden faults, or damage caused by inadequate packing, incorrect labelling, unstable stacking, or customer instructions that are followed in good faith.
We are not responsible for loss or damage arising from circumstances beyond our control, including delays in traffic, weather conditions, third-party actions, site restrictions, or access problems not caused by us. We also do not accept liability for indirect or consequential losses such as missed appointments, lost profits, emotional distress, or inconvenience, except where such exclusions are not allowed by law. If an item is damaged due to our proven negligence, our liability will generally be limited to the reasonable repair cost, the depreciated value of the item, or another fair amount assessed on the evidence available, whichever is lower and legally appropriate.
Insurance may be maintained by us for public liability and, where applicable, goods-in-transit cover. However, any insurance cover is subject to its own terms, exclusions, and limits. Customers are encouraged to maintain their own insurance for valuable or unusual items. Claims must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery or the incident. You may be asked to provide photographs, purchase documents, inventories, and evidence of value. Failure to notify us promptly may reduce or remove any entitlement to compensation.
Waste Regulations and Prohibited Items
If the service includes removal of unwanted items, waste, or clearance materials, all such work must comply with UK waste regulations. We will only transport, dispose of, or arrange disposal of waste where it is lawful to do so and where the customer has accurately described the material in advance. The customer is responsible for ensuring that waste is not mixed with hazardous, clinical, or restricted materials unless we have explicitly agreed to handle it and are properly authorised to do so. Waste transfer notes, duty-of-care requirements, and other regulatory documents may be required depending on the nature of the materials.
We do not accept prohibited or dangerous goods, including but not limited to asbestos, chemicals, solvents, paints in large quantities, pressurised containers, fuel, explosives, firearms, and any item that is illegal to transport or dispose of under UK law. If such items are discovered after the job has started, we may stop the service immediately and charge for time already spent. Where a customer falsely declares waste as ordinary household rubbish or fails to disclose restricted materials, the customer may be liable for all resulting costs, penalties, clean-up expenses, and any claim arising from improper disposal or transport.
Any waste collected as part of a Man With Van Tulsehill service will be handled in accordance with applicable environmental and transport obligations. We may refuse any item that presents a risk to health, safety, property, or compliance. The customer must not ask us to dump, burn, conceal, or otherwise unlawfully dispose of waste. If we believe a request could breach environmental law, fly-tipping rules, or licensing requirements, we may decline the request and end the service without liability for the refusal.
Property Damage, Delays, and Access
Reasonable care will be taken to protect floors, walls, doors, and items being moved, but some handling risks are unavoidable. The customer should ensure that entrances, hallways, stairways, and lifts are suitable for the movement of goods. If items are too large to fit through an access route, or if access is restricted by weather, parking, or site controls, we may need to change the method of transport or stop the job. Any damage caused by pre-existing weaknesses, poor maintenance, or unsuitable access conditions is not our responsibility unless caused by our negligence.
Delays may occur because of traffic, loading restrictions, weather, road closures, or operational difficulties. We will try to keep you informed of significant delays, but any timing estimate is approximate unless expressly guaranteed in writing. Time slots are scheduled to help with planning and may not reflect exact arrival times. If the customer’s actions cause delay, including late arrival, poor preparation, or inability to gain access, charges may continue to accrue at the agreed rate. This applies equally to the broader man with van Tulsehill service and to any related transport work completed on the same booking.
Where we need to protect property by using covers, blankets, straps, trolleys, or similar equipment, you agree that reasonable handling methods may be used at our discretion. This does not create a guarantee against all damage. If you require a particular method of handling, you must request it before the service begins so that we can confirm whether it is practical and whether additional charges apply.
General Legal Provisions
These Terms and Conditions form the entire agreement between the parties for the services covered, unless amended in writing. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will operate as a waiver of that right. Any headings are included for convenience only and do not affect interpretation. A person who is not a party to this agreement has no right to enforce any of its terms unless such right is expressly provided by law.
We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed. It is your responsibility to review the terms before confirming any new service. If you continue with a booking after being informed of revised terms, you will be deemed to have accepted those revisions for that arrangement.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the quotation, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by mandatory law. By using the Man With Van Tulsehill service, you confirm that you have read, understood, and agreed to these Terms and Conditions.