Privacy Policy
Man with Van Tulse Hill Privacy Policy
This Privacy Policy explains how Man with Van Tulse Hill collects, uses, stores, and protects personal data relating to customers and prospective customers in the Tulse Hill area. It is intended to be fully compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Man with Van Tulse Hill and to all individuals who use or inquire about our services within the Tulse Hill area and surrounding locations.
Who We Are
Man with Van Tulse Hill is a local transport and moving service provider. For the purposes of data protection law, Man with Van Tulse Hill is the data controller in relation to the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed when you interact with our services.
Scope of this Privacy Policy
This Privacy Policy applies to all customers, prospective customers, and individuals acting on behalf of a business customer who engage with Man with Van Tulse Hill. It covers personal data collected through telephone, messaging services, online forms, in-person bookings, and any other communication channels used to request or manage our services in the Tulse Hill area.
Personal Data We Collect
We only collect personal data that is necessary for providing and managing our services. The types of personal data we may collect include the following categories.
Identification and contact details such as full name, address, pick-up and drop-off locations, email address where provided, and any other contact details you choose to share during a booking or enquiry.
Service and booking information such as dates and times of moves, nature of the items to be moved where relevant, special access or delivery instructions, and reference numbers or internal notes used to manage your booking.
Payment-related information such as details required to confirm that payment has been made. Where third-party payment processors are used, we do not receive or store your full card details, but we may receive transaction confirmations and partial details sufficient for our accounting and record-keeping.
Communication records such as information contained in your messages, calls, or other communications with us, including any feedback or complaints. These records may be retained for service quality monitoring, dispute resolution, and legal compliance.
Technical and usage data where applicable, such as basic technical information automatically transmitted by your device when you contact us through digital channels. This may include date and time of contact and limited technical identifiers to help ensure service reliability and security.
Lawful Bases for Processing Your Data
Man with Van Tulse Hill processes your personal data only where we have a valid lawful basis under data protection law. Depending on the context, our lawful bases may include the following.
Contract performance. We process personal data to take steps at your request before entering into a contract and to perform the contract once it has been agreed. This includes handling your inquiries, providing quotes, confirming bookings, carrying out moves, and managing payments.
Legal obligation. We may process personal data where necessary to comply with legal obligations, such as maintaining accounting and tax records, responding to lawful information requests from authorities, and complying with transport or safety regulations.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, managing and protecting our business, preventing fraud, handling complaints, and keeping basic records of past services for reference and dispute resolution.
Consent. In limited circumstances, we may rely on your consent for specific processing activities not covered by the other lawful bases above. Where we rely on consent, you have the right to withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the purposes described below, in line with the lawful bases outlined above.
To respond to inquiries, provide quotes, and advise you about our services.
To confirm, schedule, and deliver your man and van services, including communicating with you about any changes or practical arrangements.
To process payments, manage invoices, maintain financial records, and carry out basic accounting and auditing tasks.
To manage our relationship with you, including handling feedback, complaints, or disputes, and to provide after-service support where appropriate.
To improve our services, for example by reviewing anonymised patterns in enquiries and bookings.
To protect our business and customers, including verifying information where necessary to prevent fraud, unsafe conduct, or misuse of our services.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the reasons for which it is processed.
Booking and service records are typically kept for a period necessary to deal with any queries, complaints, or potential legal claims relating to a particular service. After this period, data may be securely deleted or anonymised.
Financial and transaction records may be kept for a longer period where required by tax and accounting laws.
Communication records are generally retained for a limited period to ensure service quality and effective handling of any follow-up issues. They are then deleted or anonymised unless a longer retention period is justified by a dispute or legal requirement.
When personal data is no longer required for the purposes for which it was collected, we will securely delete, destroy, or irreversibly anonymise it.
Data Processors and Third Parties
Man with Van Tulse Hill may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to handle your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.
Typical categories of processors include payment processing and banking services, providers of scheduling or booking tools, accounting or bookkeeping services, and information technology and communications service providers.
We do not sell your personal data to third parties. We will only disclose your personal data to other third parties where required by law, where it is necessary to protect our legal rights, or where you have expressly requested or authorised such disclosure.
International Transfers
Where we engage service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These may include use of standard contractual clauses or other legally recognised transfer mechanisms.
Data Security
We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure storage practices, and limiting the amount of personal data collected to what is necessary for our services.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Tulse Hill customers and prospective customers in the Tulse Hill area, subject to certain legal conditions and limitations.
Right of access. You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You can request that we limit the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection you have raised.
Right to object. You may object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh those interests.
Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect processing that has already occurred but may affect our ability to continue providing certain services.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date they are published. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and Further Information
If you have any questions about this Privacy Policy or how Man with Van Tulse Hill handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact methods provided on our customer information materials or on our usual communication channels.
