Terms and Conditions
Man with Van Tulse Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tulse Hill provides removal and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and us for the services provided.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company", "we", "us" and "our" refer to the business trading as Man with Van Tulse Hill providing removal and associated services.
1.2 "Customer", "you" and "your" refer to the person, firm or organisation requesting and receiving the services.
1.3 "Services" means any removal, collection, delivery, loading, unloading, packing, transportation, or related service carried out by us.
1.4 "Goods" means the items of furniture, personal effects, equipment, or any other property which are the subject of the services.
1.5 "Service area" means the locations in which we operate, including but not limited to Tulse Hill and surrounding districts, as agreed at the time of booking.
2. Scope of Services
2.1 We provide man and van removal services for residential and commercial customers, including local moves, smaller relocations, single-item transport and related tasks within our service area and beyond by prior agreement.
2.2 The specific services to be supplied, including the collection and delivery addresses, date, time window, number of personnel, size of vehicle, and any additional services, will be confirmed at the time of booking.
2.3 We reserve the right to sub-contract all or part of the services to carefully selected partners. In such cases, these Terms and Conditions will still apply.
3. Booking Process
3.1 You may request a quotation by providing accurate information about your requirements, including property access, number of items, approximate volume or size of the load, distance, and any special handling needs.
3.2 Quotations are based on the information you supply. If, at the time of the move, the actual work differs materially from the information given, we may adjust the price accordingly.
3.3 A booking is only confirmed when we have accepted your request for services and provided written or verbal confirmation of the date, time and agreed price or charging method (fixed price or hourly rate).
3.4 By confirming a booking, you warrant that you are the owner of the goods or have full authority from the owner to enter into this agreement and to allow us to carry out the services.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are given on the assumption that:
(a) There is suitable access for our vehicle at both collection and delivery locations.
(b) The work can be carried out using normal access routes, such as ground floor doors, stairways and lifts.
(c) The move can be completed within standard working hours.
4.2 Quotations do not include the dismantling or reassembly of furniture, disconnection or reconnection of appliances, or removal of doors, windows or other fixtures, unless expressly agreed.
4.3 We may revise the quotation or apply additional charges where:
(a) Access is restricted or unsuitable, requiring additional time or equipment.
(b) There are delays outside our control, such as waiting for keys, or where the property is not ready for collection or delivery.
(c) The volume or weight of goods exceeds the original estimate.
(d) Extra services are requested on the day of the move.
5. Payments
5.1 Unless otherwise agreed, payment is due on or before completion of the services on the day of the move.
5.2 We may require a deposit at the time of booking to secure the date and time of your move. Any deposit required will be set out clearly prior to confirming the booking.
5.3 We accept payment by methods that we specify in advance, which may include cash, bank transfer or other accepted forms of payment. You are responsible for ensuring that payment can be made in full when due.
5.4 If payment is not made when due, we reserve the right to:
(a) Suspend or cancel the services.
(b) Charge interest on overdue amounts at the statutory rate until payment is received in full.
5.5 All prices are stated in pounds sterling and, where applicable, inclusive or exclusive of VAT as notified to you at the time of quotation.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us as much notice as reasonably possible.
6.2 If you cancel or significantly alter your booking with less than 48 hours notice before the agreed start time, we may charge a cancellation fee of up to 50 percent of the quoted price to cover our costs and loss of business.
6.3 If you cancel on the day of the move or fail to be present at the agreed time and location without prior notice, we may charge up to 100 percent of the quoted price.
6.4 If we need to cancel or reschedule your booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, illness, or other operational issues, we will inform you as soon as reasonably possible and offer an alternative date or full refund of any deposit paid. We will not be liable for any consequential loss arising from such cancellation.
7. Your Responsibilities
7.1 You are responsible for:
(a) Ensuring that suitable parking and access are available at both collection and delivery points, and for any permits, permissions or fees required.
(b) Packing your goods safely and securely, unless packing services have been agreed.
(c) Removing any items that cannot be moved safely or legally.
(d) Being present, or appointing an authorised representative, at both collection and delivery to provide instructions and sign any relevant documentation.
7.2 You must not include in the goods any items which are hazardous, perishable, illegal, explosive, or otherwise dangerous, including but not limited to gas cylinders, fuel, chemicals, flammable liquids, firearms, drugs, or cash and high-value jewellery. We reserve the right to refuse to transport such items.
7.3 You should inform us in advance of any items requiring special handling, such as pianos, safes, valuable artwork, fragile antiques, or bulky equipment, and of any relevant access issues such as narrow staircases or low ceilings.
8. Our Responsibilities
8.1 We will provide the services with reasonable care and skill, and in accordance with these Terms and Conditions.
8.2 We will use vehicles and equipment suitable for the agreed services and will take reasonable steps to protect your goods from loss or damage while in our care.
8.3 We will make reasonable efforts to adhere to agreed collection and delivery times but cannot guarantee exact timing. Time estimates are not of the essence of the contract.
9. Liability for Loss or Damage
9.1 Our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited as set out in this clause.
9.2 We will not be liable for:
(a) Loss or damage arising from your failure to pack goods safely and securely where we have not provided packing services.
(b) Loss or damage to fragile or delicate items that have not been adequately protected.
(c) Damage caused by defects in the goods or their construction.
(d) Loss of or damage to items of high value, such as jewellery, cash, important documents or collectibles, unless we have expressly agreed in writing to transport them.
9.3 We will not be responsible for normal wear and tear, minor scratches, scuffs or marks which may occur in the ordinary course of moving goods.
9.4 Our liability for any single item or overall consignment may be limited to a reasonable amount reflecting the nature of our services. You are advised to arrange your own insurance cover if you require a higher level of protection.
9.5 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with the services.
9.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services, providing full details of the loss or damage claimed.
10. Delays and Events Beyond Our Control
10.1 We will not be liable for any delay, failure to perform, or additional costs arising from events beyond our reasonable control. These may include, but are not limited to, traffic congestion, road closures, accidents, breakdowns, severe weather, industrial action, or restrictions imposed by authorities.
10.2 If an event beyond our control occurs which affects the performance of our obligations, we will contact you as soon as reasonably possible to notify you and, where feasible, arrange an alternative solution.
11. Parking, Access and Charges
11.1 You are responsible for ensuring safe and legal parking is available for our vehicle at both collection and delivery addresses.
11.2 Any parking charges, fines, penalties or towing costs incurred as a direct result of your failure to arrange suitable parking, or as a result of your instructions, may be charged to you.
11.3 Where access is restricted, or where our vehicle cannot be parked reasonably close to the premises, we may charge additional fees to cover increased loading or unloading time and any additional handling required.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove waste or unwanted items where this has been expressly agreed in advance.
12.2 We will not remove hazardous, clinical, chemical or other regulated waste. You must make separate arrangements for the lawful disposal of such materials.
12.3 Where we agree to transport items to a recycling centre, reuse facility or authorised disposal site, you remain responsible for ensuring that the items are lawful to dispose of and that you have the right to do so.
12.4 Additional fees may apply for the removal and disposal of bulky items, electrical appliances, or large volumes of waste materials, as these may incur specific handling and disposal charges.
13. Insurance
13.1 We maintain insurance cover appropriate to the nature of our business. Details of our cover are available on request.
13.2 Our insurance does not replace your own contents or business insurance. You are strongly advised to ensure that your own policies cover your goods during removal and transit, especially where items are of high value or where a higher level of protection is required.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we have an opportunity to address the issue.
14.2 Formal complaints should be made in writing, providing your name, service date, addresses involved, and a clear description of the matter. We will investigate and respond within a reasonable time.
15. Data Protection and Privacy
15.1 We will collect and use personal information about you solely for the purpose of providing our services, managing bookings, processing payments and handling enquiries or complaints.
15.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where necessary to deliver the services, comply with legal obligations, or as otherwise permitted by law.
16. Termination
16.1 We may terminate the agreement with immediate effect if you fail to pay any amount due, breach these Terms and Conditions, or behave in an abusive, threatening or unsafe manner towards our staff.
16.2 On termination, you will remain liable for any charges incurred up to the date of termination and for any costs reasonably incurred by us as a result.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
18. General Provisions
18.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall continue in full force and effect.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
18.3 Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be deemed a waiver of such right or remedy.
18.4 These Terms and Conditions apply to all removal and man and van services we provide, including those carried out within and around Tulse Hill and in any other areas we may serve, unless otherwise agreed in writing.
